Kennedy Krieger Institute Inpatient Handbook

We are here to support you before and during your child’s stay with us. Here are a few things you can do to help prepare your child for the hospital:

Before Your Child’s Hospital Stay

Talk with your child about what to expect:

• Ask questions like:
  • “How are you feeling?”
  • “What do you already know about staying in a hospital?”
  • “What questions do you have about staying in the hospital?”
• Talk about their feelings.
• Explain that lots of friendly people at the hospital are going to help them.
• Be honest and use language they will understand.

Other ways to help your child before admission:

• If possible, take an in-person or video tour of our hospital with your child. This can help them feel more comfortable with our staff and facilities.
• For younger patients, read a book or pretend play about going to the hospital.
• Write down your questions before your visit. Bring them with you or call us before your child is admitted to our hospital.

Questions? Contact our Patient and Family Experience Program at 443-923-3804.

Have your child pack for their stay, if appropriate. This can help them feel more comfortable. Encourage them to include a favorite item or two (e.g., stuffed animal, blanket, photo or journal).

Your Packing Checklist

Personal items:

• Comfortable clothes (Patients usually wear their own clothes in our hospital.)
• Pajamas
• Underwear
• Socks (nonskid)
• Shoes (no open-toed shoes)
• Slippers
• Schoolwork (textbooks and assignments)
• Car seat, if needed (Maryland law requires children 8 years old and younger to sit in a car or booster seat while in a car, SUV, etc.)
• Portable/hand-held music players and video game systems (For safety reasons, we will inspect any electronic devices brought from home. We have iPads for patient use.)

Medical and legal items:

• Current list or empty containers of all prescription and over the-counter medications, herbal remedies and vitamins. (Include dosage information and how often the medication is taken.)
• Immunization and medical records
• All insurance information, including insurance card
• Parents’ or guardians’ photo IDs
• Names, phone numbers and addresses of current doctors and therapists
• All legal papers: birth certificates, Social Security cards and relevant court documents such as custody and surrogacy papers (If you have already provided these items to us, there is no need to bring them.)
• Any education evaluations, individualized education programs (IEPs) or 504 plans, if applicable
• Special assistive equipment such as braces, wheelchairs, seating inserts, splints, helmets, eyeglasses, hearing aids and communication devices, including batteries and chargers
• Oil diffusers
• Inflatable beds
• Small kitchen appliances (e.g., coffee pots, hot plates, blenders, rice cookers)
• Irons
• Fans

IMPORTANT:

Please label all items with your child’s name using a permanent marker. Kennedy Krieger cannot assume responsibility for any lost or damaged belongings.

For safety and health reasons, do not bring:

• Alcohol, vaping and tobacco products
• Cannabis or CBD products
• Medication, unless otherwise instructed
• Valuables or sentimental items
• Humidifiers and vaporizers
• Oil diffusers
• Inflatable beds
• Small kitchen appliances (e.g., coffee pots, hot plates, blenders, rice cookers)
• Irons
• Fans
• Curling or straightening irons
• Heating pads
• Glass and ceramic frames and vases

• Our hospital rooms are shared.
  • We assign rooms by medical needs, age and gender. Room changes may be necessary during your child’s stay.
• We encourage room decorating, but space is limited.
• Each patient has their own cable TV.
• Quiet time: noon to 2 p.m. and 10 p.m. to 6 a.m.
  • Parents/caregivers must use the Parent Lounge during quiet time for phone calls and TV use. TVs and other devices must be turned off after 10 p.m. unless headphones are being used.
• Cell phone use is allowed.
  • Personal electronic devices may be permitted based on a patient’s individual treatment plan. Bedside phones are available.
• Lights out between 8 and 10 p.m.

Please have the following ready when you arrive for your hospital stay:

• Accurate information about your child’s medical history and needs
• All required medical and legal papers
• Names and addresses of doctors and other clinicians who will need copies of the medical records
• Copy of your relevant health insurance identification card(s) (During admission, a financial representative from the hospital will meet with you to answer any questions you may have about benefits, authorizations and billing.)
• Completed visitor authorization card, provided by the security officer on duty (Only individuals named by a patient’s parents or legal guardians will be allowed to visit.)
• Questions you may have about your child’s stay that have not yet been answered

At the start of the hospital stay:

• Ask the nursing staff for the door access code for the Parent Lounge.
• Request interpreter services for foreign languages and/or American Sign Language, if needed.
• Read and understand the “Patient Bill of Rights” and the
• “Notice of Privacy Practices.” These documents explain your rights as well as how medical information may be used and shared. All patient information must be kept private.

At check-in, you’ll complete the following forms:

• Consent for treatment
• Release of medical records
• Protection of health information

If your child is under 18, your child’s legal guardian must sign the admission paperwork. If your child is 18 or older, your child will sign the admission paperwork, unless a legal guardian has been appointed to make decisions about your child’s healthcare, in which case that person will sign the admission paperwork.

We will photograph your child and give them an ID wristband. They must wear it at all times during their hospital stay to ensure their safety.

Please plan to be with your child as much as possible during the first several days. We will have questions and information for you. Your presence also helps your child adjust to staying in our hospital.

Our patients’ health and safety are of the utmost importance to us. Help us by:

• Talking with your child’s nurse or other clinicians about ways to keep your child safe
• Following hospital rules for patient care, behavior and safety
• Respecting the rights of other patients and hospital personnel

Questions? Contact the nurse manager at 443-923-9433.

Our Safety Rules

Infection control:

• Patients, families and visitors must follow all infection control policies.
• Wash your hands before any contact with your child.
• Hand hygiene stations are available throughout Kennedy Krieger.

Patient ID wristband:

• Your child must always wear their patient ID wristband.
• Staff members will always check or scan your child’s ID wristband before performing any procedures or giving medications.

Family visits:

• Sign the logbook at the nursing station when leaving or returning to the hospital.
• All visitors must wear their ID sticker/wristband at all times.
• Tell your child’s nurse when you leave or return to your child’s room.
• All visitors must follow Kennedy Krieger’s safety and security policies.

Communicating with your child’s healthcare team:

• Talk with your child’s healthcare team and understand your child’s medication schedule and medical equipment.
• Please follow your child’s recommended treatment plan.
• Ask the healthcare team for more information if there is anything that isn’t clear.

Preventing injuries and falls:

• Keep all bed rails up when your child is in the bed.
• Keep walkways clear.
• If your child uses a wheelchair, make sure the wheelchair’s brakes are locked when you’re transferring your child to or from the wheelchair, and when the wheelchair is stationary.
• Do not stand on beds or chairs.
• Always wear shoes or nonskid socks.
• If your child cannot walk, use a wheelchair, stroller or bassinet to transport them. Please do not carry your child in your arms.

No smoking:

• Smoking and using tobacco or electronic cigarettes are not allowed anywhere on the Kennedy Krieger campus.

Privacy:

• All patient information must be kept confidential.
• Do not take pictures, videos, or other images or recordings of anyone other than your child or other family members for social media or other forms of media-sharing. Photos and videos of staff members should not be taken for any social media without their permission.
• If you overhear any private information about another patient or family, or about staff members or hospital business, please do not share that information, including on social media.

If you have questions or feel your confidentiality has been violated, please contact our Office of Compliance at 443-923-1843.

Code of Conduct for Patients and Visitors

In an effort to provide a safe environment that promotes better health and care and a happier setting for everyone, we expect visitors, patients and accompanying family members to refrain from unacceptable language and behaviors that are disruptive or pose a threat to the rights or safety of other patients and staff members.

Please be aware that Kennedy Krieger does not tolerate abusive or violent language and/or behavior directed at our staff members, patients and visitors. Violators may be escorted out of the facility and may be subject to the loss of visitation privileges.

Kennedy Krieger provides nutritious meals for patients.

Menus are distributed weekly so patients may select their meals with the assistance of caregivers or staff members, if needed. Modifications for diet, texture, allergies and cultural
preference are taken into consideration. Please note that if patients have a special diet ordered by their doctor, not all selections may be allowed.

For a small fee, Kennedy Krieger provides meals for caregivers. A representative from our Patient Financial Services department will meet with you on the day of admission to
obtain payment information, and menus will be provided.

Questions? Contact our Nutrition Department at 443-923-2730.

Food Options

We offer two locations for easy meals in our hospital:

• The Nook Cafe at Kennedy Krieger Institute, on the second floor of 801 North Broadway, is open Monday through Friday, with a full-service menu for breakfast and lunch, including low-calorie, vegetarian and kids’ meals, and specialty drinks.
• The Nook Kiosk (grab and go) at Kennedy Krieger Institute, in the main lobby of 707 North Broadway, is open Monday through Thursday for breakfast and lunch.

There are also vending machines located in the lobby of 707 North Broadway and near The Nook Cafe in the outpatient center at 801 North Broadway.

You may use delivery services to deliver meals for you. All deliveries must be made to the lobby at 707 North Broadway for pick-up by you when the meal is delivered. The front
desk staff cannot accept deliveries.

Do not give your child any outside food or drink without checking first with your child’s nurse.

If you have questions, contact our Patient and Family Experience Program at 443-923-3804.

There are also food options throughout the adjacent Johns Hopkins Medicine campus

During your child’s stay, you may room-in. Due to space limitations, only one individual per patient may spend the night at any given time.

We provide linens, towels and a chair bed for you. The chair bed must be made daily and returned to the chair position by 9 a.m. For safety reasons, you may not sleep in your child’s hospital bed or crib. Patients may not sleep in the chair bed.

Anyone rooming-in must follow these procedures:

• They must be 18 years old or older.
• If they are not the patient’s parent or legal guardian, the patient’s parent or legal guardian must give them written permission to room-in. If the patient is 18 years old or older, the patient or their surrogate decision-maker must give them written permission to room-in.
• They must provide a photo ID. We keep a copy of the photo ID at our security desk and in your child’s digital medical record.
• They must arrive no later than 10 p.m. Exceptions must be approved in advance with the nurse manager.
• They must be dressed by 7 a.m., as patients begin their daily activities early.
• Shower and bathroom facilities are available in the Parent Lounge. The person rooming-in must bring their own toiletries.
• All TV sets in patient rooms (but not in the Parent Lounge) must be turned off by 10 p.m. We may make exceptions for older patients.
• We allow phone and video communication use (Skype, Zoom, FaceTime, etc.) until 10 p.m. During patient care and therapy time, we restrict this use to protect patient privacy, unless in a private space or if used for parent training.
• Medication must be locked up, with caps closed tightly, and kept out of reach of children. Lockers are available in the Parent Lounge.

We welcome families and friends to visit your child. Everyone must follow our visitation guidelines, which are subject to change.

• Visiting hours: 8 a.m. to 8 p.m. After 8 p.m., only individuals rooming-in may be in the hospital.
• The number of visitors allowed can change, depending on many factors. Please refer to our current visitation policy for more information.
• Anyone 16 years old or younger, including siblings, must always be accompanied and supervised by an adult.

Visitor Check-In and Rules

• All visitors must follow Kennedy Krieger’s infection control, safety and security policies.
• When your child is admitted, you will complete a visitor authorization card provided by the security officer on duty. Security will keep and maintain the authorization cards. Only the people you’ve named are allowed to visit.
• All visitors must stop at the security desk upon entering the hospital. A security officer will check each visitor’s name to see if they are listed on the patient’s visitor authorization card.
• Visitors authorized to visit your child will receive an ID sticker/wristband. Visitors must wear this throughout their visit.
• Let the nurse manager know if you have any requests for visitor restrictions. We will restrict a visitor’s access to the hospital if the person interferes with your child’s safety, medical plan or therapy.
• When visitors and siblings attend therapy sessions, parents and caregivers must make sure that the visitors and siblings do not impact the safety of others or interfere with sessions.
• Anybody (e.g., parents, guardians, family members, siblings and individuals rooming-in) feeling sick should not visit. Visitors displaying signs and symptoms of illness or infection will be asked to leave and not return until their illness is finished.
• During respiratory virus season, visitors under 16 years old may visit in designated areas only. They may be restricted from inpatient areas.

We want your hospital experience to be comfortable and smooth. We have several services to help with this.

Accommodations for patients, families and visitors: We provide patients and their families and visitors with reasonable accommodations and access to our facilities,
services and equipment. If you or a family member require accommodations or have a support need (e.g., related to hearing, speech, cognition, vision, physical access, etc.), please contact the Patient and Family Experience Program at 443-923-3804 for assistance.

ATM: An M&T Bank ATM is located in the lobby of 707 North Broadway, and a Truist ATM is located on the second floor of our outpatient center at 801 North Broadway, next to The Nook Cafe.

Bathrooms and showers: These are located in the Parent Lounge (third floor of the hospital). Bring your own toiletries. Ask the nursing staff for towels.

Campus safety and security:

Help us keep all patients, families and visitors safe.

• Do not bring unnecessary valuables to the hospital.
• We do not permit weapons of any kind, including pepper spray, on Kennedy Krieger property.
• Do not leave valuables unattended. We cannot assume responsibility for stolen items.
• Report anyone not wearing an ID sticker/wristband to the nurse manager or Security Office.
• Lock your vehicle in the parking garage and remove valuables from view.

For immediate safety or security concerns, contact the front desk of 707 North Broadway at 443-923-9111.

For nonemergency safety- and security-related matters, contact our Security Office at 443-923-7708.

Computers, electronic devices and Wi-Fi:

• Free internet service is available throughout most of Kennedy Krieger’s Broadway campus.
• Cell phones, tablets, laptops and other electronic devices may be permitted based on a patient’s individual treatment plan. These devices are discouraged in therapy areas.
• Kennedy Krieger has a limited number of iPads available for loan during your child’s stay.
• Phone and video communications (Skype, Zoom, FaceTime, etc.) are allowed until 10 p.m. Please do not use these during patient care and therapy to protect patient privacy.
• We cannot store your device and are not responsible for lost or damaged devices.
• A computer is available for use in the Parent Lounge. Security controls prevent access to websites not appropriate for a pediatric setting. If you’re having trouble accessing the internet while at Kennedy Krieger, contact our Help Desk at 443-923-4357.

Financial and billing matters:

Financial counselors from our Patient Financial Services department will work closely with you and your insurance company on the financial aspects of your child’s hospital stay.

Before admission: A financial counselor will contact your insurance carrier to obtain benefit information, reimbursement rates and precertification for admission, if needed. You will receive a telephone call and/or letter explaining your benefits, including the estimated cost of any copays and coinsurance.

During admission: A financial counselor will answer your questions about benefits, authorizations and billing. Please bring a copy of your health insurance identification
card(s) when you check in.

Comprehensive daily rate: This includes all room charges and most services by our interdisciplinary team. Professional fees, consultations and some lab and radiology tests, including tests performed at The Johns Hopkins Hospital, may be billed separately.

Questions related to the financial process? Contact our Patient Financial Services department at 443-923-1841.

Billing questions? Contact our Billing and Patient Accounting Office at 443-923-1870.

Gifts: Mylar silver foil balloons are permitted in patient rooms. Flowers and latex balloons are not allowed for safety reasons. Your child’s nurse must approve any food
and beverage gifts before you give them to your child.

Interpreter services: Please let us know if you need an interpreter, including for American Sign Language. We can arrange these services for medical and therapy sessions
when your child is admitted.

Laundry: A laundry room with washers and dryers is available at no charge near the lobby of Kennedy Krieger’s hospital building at 707 North Broadway. Detergent is free and may be picked up at the nursing station.

The Nook Cafe:

We offer two locations for easy meals:

• The Nook Cafe (second floor of 801 North Broadway), open Monday through Friday, 8:30 a.m.–2 p.m., offering a full-service menu for breakfast and lunch, including low-calorie, vegetarian and kids’ meals, and specialty drinks
• The Nook Kiosk (lobby of 707 North Broadway), open Monday through Thursday, 10 a.m.–2 p.m., offering grab-and-go options for breakfast and lunch

Contact The Nook Cafe at 443-923-9480 or visit NookCafeBaltimore.com for menu and details. There are also food options throughout the adjacent Johns Hopkins Medicine campus.

Parent Lounge:

Located on the third floor of the hospital, the lounge is for parents and caregivers only.

• Access code given at admission
• Open 24 hours a day
• Includes microwave, refrigerator and seating area
• Free coffee, tea and other amenities
• Bathrooms and showers available
• You may store personal items for your child and family in a secure locker. Contact our Patient and Family Experience Program at 443-923-3804 for a locker.

Parking:

Free parking is available for families and visitors in the Kennedy Krieger parking garage. Validate your parking ticket at the security desk by the main entrance to 707 North Broadway.

• Observe signs and posted speed limit of 5 mph.
• Maintain a safe distance between moving vehicles.
• When driving, come to a complete stop at all landings.
• Refrain from playing loud music.
• The garage is a smoke-free environment.
• Be observant! This is a very active parking garage used by patients and pedestrians.
• Escorts are available. Request the escort service at the security desk.

Garage directions: Drive north on North Broadway past the main entrance to 707 North Broadway, cross East Madison Street, turn right onto Ashland Avenue, and then take the first right, into the garage driveway.

Patient and Family Experience Program:

We are available to assist with any needs that may arise during your stay. Here’s how we can help:

• Support patients, parents, caregivers and visitors during the hospital admission
• Assist with addressing and resolving concerns by working as liaisons between staff members and families
• Act as patient advocates—nonmedical, neutral and impartial liaisons who support open communication with patients, their families and the healthcare team
• Provide patients and their families and visitors with reasonable accommodations and access to our facilities, services and equipment
• Organize and plan respite events and activities for parents and caregivers
• Oversee the Parent Lounge and identify quiet areas and workspaces for parents and caregivers, when requested

If you voice concerns and/or suggest changes, our team will make every reasonable effort to accommodate your needs while continuing to provide quality care.

If you feel your concerns have not been resolved after speaking with us, or if you wish to file a formal complaint or grievance, please contact Patient Relations at (443) 923-2640 or PatientRelations@KennedyKrieger.org. A patient relations specialist will review and follow up with you regarding your concerns.

If you have exhausted all resources and continue to have a concern that has not been resolved to your satisfaction, you may contact:

Portable Health Profile Tool:

At Kennedy Krieger, we emphasize the importance of creating a Portable Health Profile Tool—a personal health document containing important and current health information, such as your child’s personal health history, emergency contact information, and information on insurance, medical conditions, allergies and medications. The Portable Health Profile Tool can help you take a more active role in your healthcare—you will maintain the tool yourself—and it will keep all of your critical health-related information in one place.

To create a Portable Health Profile Tool, contact the Kennedy Krieger Resource Finder at ResourceFinder.KennedyKrieger.org or 800-390-3372.

Religious, cultural and spiritual requests:

Kennedy Krieger honors religious, cultural and spiritual requests to the extent possible. Our Social Work Department can assist in providing resources regarding religious services and clergy for various faiths.

Resource Finder:

Stop by our Resource Finder on the first floor of our outpatient center at 801 North Broadway for information on:

• Intellectual and developmental disabilities and related disorders
• Local, state and national associations and resources
• Service providers throughout Maryland and the U.S.

Visit ResourceFinder.KennedyKrieger.org or contact the Resource Finder at 800-390-3372 or ResourceFinder@KennedyKrieger.org for more information.

Discharge day is an important day. Your child’s entire team will coordinate discharge planning for a smooth transition to home. Follow-up treatment plans and any needed equipment or medications will be arranged with you before discharge.

Discharge time:

Discharge time is flexible but is usually midday, with no therapy scheduled for that day unless there are additional training needs.

Discharge Day Checklist:

• Arrive by 9 a.m. to review follow-up plans.
• Review the after-visit summary with the nurse discharging your child.
• Be prepared to stay later than 11 a.m. for any additional training that might be needed.
• Be ready to sign several documents. If your child’s legal guardian cannot be present for discharge, please make prior arrangements with your social worker.
• Be ready to present your ID before leaving Kennedy Krieger with your child.
• Questions about discharge? Contact our Social Work Department at 443-923-2800.

Your child’s healthcare team includes you, your child, other family members, other support people, and our doctors, nurses and other professionals. Depending on your child’s needs, professionals from other disciplines are part of the team. We call this our interdisciplinary team.

• Family-centered bedside rounds occur every morning before therapy sessions start. This is an opportunity to talk about your child’s treatment plan, ask questions of your child’s medical team and contribute to the plan for your child’s day.
• You will receive your child’s schedule of appointments for the day by 8 a.m. each morning.
• Questions? Contact the nurse manager at 443-923-9433.

The Medical Team includes the attending doctor and a resident doctor or nurse practitioner. The attending doctor:

• Oversees your child’s individualized program and overall care
• Specializes in pediatric medicine or pediatric rehabilitation medicine

The Nursing Team cares for your child’s physical, emotional and spiritual health and is very important to your child’s recovery. The nursing team:

• Provides a safe and supportive environment for your child
• Combines knowledge of child growth and development with clinical skills to help your child recover
• Develops a care plan that is customized for your child
• Makes sure there is ongoing, daily communication between you and your child’s medical team
• Helps your child learn (or relearn) functional skills
• Gives you the training and education you need to continue your child’s recovery at home

Your child’s healthcare team includes professionals from Kennedy Krieger who work with you and your child’s doctors, nurses, therapists and other clinicians. This team makes sure your child has a good hospital stay and is supported when you leave the hospital. Depending on your child’s medical needs, the interdisciplinary team could include multiple specialists. Here is a list of some of those specialists and what they do:

Assistive technologists, including speech-language pathologists and occupational and physical therapists, evaluate and develop treatments and equipment modifications to help patients achieve their goals and maximize their independence. Our services include assisting with power wheelchair needs, making seating and positioning modifications, and helping patients communicate and control their environment.

Audiologists identify any hearing difficulties or ear-related conditions. Audiologists use several assessment techniques to make sure your child can access speech and other
sounds. They can provide hearing aids and other assistive listening devices, which may be paid for through loans, insurance coverage or additional funding.

Behavioral psychologists provide consultation, assessment and treatment for children and adolescents with coping, adjustment and behavioral difficulties. They
use cognitive and behavioral therapies to help patients process and cope with injuries and illnesses, achieve developmentally appropriate independence and functioning,
participate in therapies and other treatments, follow medical regimens, and improve their quality of life.

The child life team supports patients through their hospital journey. Specialists may provide self-expression activities, play opportunities, age-appropriate medical preparation, procedural support and diagnosis education. Additionally, child life specialists offer education and coping support to siblings.

Child psychiatrists provide consultation on mental health issues for patients. They offer diagnostic clarification of psychiatric disorders, acute and long-term
medical management, and coordination of care between the rehabilitation team and home mental healthcare providers.

Educational specialists provide services for patients hospitalized for extended periods. Your child must be medically cleared to participate and have time in their daily schedule. Lessons are taught by Baltimore City Public Schools teachers, following the city’s school-year calendar. Please bring your child’s individualized education program (IEP) or 504 plan (if applicable) and any school textbooks and assignments. Our specialists will also provide assistance in returning to school and will work with you and your child’s school to determine what school services your child will need.

Music therapists use instrumental play, songwriting, singing and other musical experiences to address various treatment goals. Through individual and group sessions, music therapy enhances patients’ communication, cognition, sensorimotor, social and emotional needs.

Neuropsychologists specialize in patients’ thinking, behavior and emotional functioning related to brain injury or dysfunction. Neuropsychologists make specific recommendations for patients’ treatment, rehabilitation and education.

Nurse case managers will work closely with you to facilitate your child’s admission, and will continue working with you through discharge to coordinate home care and any outpatient needs. They will also be in regular communication with your insurance company or other funding sources about your stay.

Occupational therapists will work with your child to make sure your child can participate in everyday activities like eating, dressing, grooming and toileting. Therapists focus on improving fine motor skills, daily activities, oral motor skills, positioning, school-related skills and play skills.

Physical therapists will increase your child’s mobility and independence through exercises designed to help your child improve in walking, sitting and transferring in and out of positions. They can also help your child better enjoy leisure and sport activities. Therapists may recommend special equipment (e.g., walkers, orthotics and wheelchairs) for increased independence. They also educate and train patients, families and other caregivers on how to continue physical therapies after discharge.

Social workers will help you and your child meet the challenges of being in the hospital. Social workers provide individual and family counseling, locate necessary resources and provide care coordination services.

Speech-language pathologists evaluate and treat a patient’s communication, language comprehension, literacy, cognitive, oral motor, feeding and swallowing skills. They develop and implement treatment goals and strategies to improve a patient’s functioning.

Therapeutic recreation specialists engage patients in individual and group activities that help with treatment, adjustment and socialization. Therapeutic recreation specialists encourage patient participation in crafts, games and sports, and also help patients try new and adapted leisure activities. Community outings give patients opportunities to practice their skills in natural settings outside of the hospital environment.

Our Child Life and Therapeutic Recreation Department provides the following:

• Playroom and teen room: Supervised recreational activities are provided for patients on a daily basis, including in the evenings and on weekends.
• Special events: Guest performers and community groups frequently visit to provide entertainment for patients. Holidays, birthdays and seasonal events are also celebrated.
• Pet therapy: Visits are held with accredited pet therapy organizations.
• Community outings: Weekly outings are provided for patients, as appropriate. Destinations include bowling alleys, movie theaters, playgrounds, parks, museums, malls and other local attractions.

Important Numbers

• Ambassador Program: 443-923-2630
• Billing and Patient Accounting Office: 443-923-1870
• Child Life and Therapeutic Recreation Department: 443-923-2630
• Disability support services:
  • Dedicated TTY line: 443-923-2645
  • Maryland Relay Service: mdrelay.org or call 711
  • Resource Finder: 800-390-3372 or visit ResourceFinder.KennedyKrieger.org or email ResourceFinder@KennedyKrieger.org
• Help Desk (for computer, Wi-Fi, etc. needs): 443-923-4357
• Inpatient hospital: 443-923-9433
• Interpreter services: Contact your nurse Nurse manager: 443-923-9433
• Nutrition Department: 443-923-2730
• Office of Compliance: 443-923-1843
• Office of Patient Experience and Community Engagement (for in-kind donations, volunteering and community engagement): 443-923-2640
• Patient and Family Experience Program (advocacy and accommodations): 443-923-3804
• Patient Financial Services: 443-923-1841
• Patient Relations (for complaints and grievances): 443-923-2640
• Security Office: 443-923-9111 for emergencies; 443-923-7708 for non-emergencies
• Social Work Department: 443-923-2800

Locations of Important Services

• ATM: 707 North Broadway lobby (M&T Bank) and second floor of 801 North Broadway (Truist)
• Laundry: Near 707 North Broadway lobby (pick up free detergent at the nursing station)
• Lockers: Contact our Patient and Family Experience Program at 443-923-3804 to request
• The Nook Cafe: 443-923-9480 or NookCafeBaltimore.com
• Parent Lounge: Third floor of 707 North Broadway
• Parking garage directions:
  • Drive north on North Broadway past the main entrance to 707 North Broadway, cross East Madison Street, turn right onto Ashland Avenue, and then take the first right, into the garage driveway.
  • Parking is free. Validate your parking ticket at the security desk by the main entrance of 707 North Broadway.
  • Vending machines: Located in the lobby of 707 North Broadway and near The Nook Cafe in the outpatient center at 801 North Broadway