Insurance:
Kennedy Krieger is contracted with many commercial insurance providers, and with Medicare and certain state Medicaid plans. Under these contracts, our services are usually considered in-network. If your insurance provider does not contract with Kennedy Krieger for your insurance plan, please check with your provider anyway to determine any out-of-network benefits you may have. If your insurance provider does not contract with us for your insurance plan but does have an out-of-network benefit, you may still be able to obtain services at Kennedy Krieger. However, you might be required to pay upfront and submit our charges to your insurance provider for reimbursement. We encourage patient families to consult with their insurance providers to understand insurance coverage, covered services, in- and out-of-network benefits, and patient out-of-pocket amounts for co-pays, co-insurance and deductibles.
We ask you to provide your insurance information before receiving services at Kennedy Krieger Institute. If Kennedy Krieger has a contract with your insurance provider for your insurance plan, we will verify your benefits, obtain authorizations and inform you of services not covered by your plan. Remember that you will be responsible for any patient responsibility amounts, including co-payments, deductibles and co-insurance amounts. We may ask you to pay certain of these amounts at the time of service.
An authorization for services from your insurance provider is not a guarantee of payment. We recommend that you contact your insurance provider before any visit to learn what services your insurance plan covers and what your patient responsibility might be. If your insurance provider does not have a contract with Kennedy Krieger for your insurance plan, we will provide you with an estimate of the cost of services that you will be required to pay at the time of service.
Billing:
If Kennedy Krieger is contracted with your insurance provider for your insurance plan, we will submit valid health insurance claims directly to your primary insurance provider and, if appropriate, to your secondary insurance provider. You will only be billed directly by us for any patient responsibility amounts. In some instances, we may notify you and ask that you contact your insurance provider on our behalf.
We bill your insurance provider for hospital and physician services. The following types of bills might be submitted to your insurance provider by us:
- Inpatient hospital bill: The inpatient hospital bill covers the per day charge for the period from the admission date through the discharge date. Long-term stays are typically billed periodically on a monthly basis. Kennedy Krieger Institute has a comprehensive daily rate that includes room and board, medical supplies and drugs, as well as most services provided by our interdisciplinary team. However, there could be a separate bill for certain laboratory and radiology tests or pharmacy items that are outside our normal inpatient protocols.
- Outpatient hospital bill: The outpatient hospital bill covers the services of the hospital staff and use of the facility for tests, procedures, therapies and evaluations performed at the time of your visit.
- Physician or professional bill: A physician or professional bill covers professional services rendered to both inpatients and outpatients by physicians, physician assistants and nurse practitioners. This bill is provided by Kennedy Krieger Associates, Inc.
We provide a summary statement to you of all services billed and how your insurance provider processed those claims. Any balance due reflecting a patient responsibility is included on the statement and is expected to be paid.
Payment:
It is our policy to collect all payments not covered by insurance at the time of service. We accept the following forms of payment:
- Cash
- Personal checks
- Money orders
- Credit cards (VISA, MasterCard, American Express and Discover)
Mail payments to:
Kennedy Krieger Institute
P.O. Box 45942
Baltimore MD 21297-5942
Online bill pay:
We offer patients and their families the option to pay their bills through online transactions using our secure payment portal. Through the portal, we accept Visa, MasterCard, Discover, American Express and electronic withdrawal from a checking or savings account. To learn more about this service, or to pay your bill(s) online, please visit our Online Bill Pay web page.
Payment plans:
We offer payment plans to assist you in managing your healthcare expenses outside those covered by your insurance. To set up a payment plan, please contact our patient accounting office at 443-923-1870, or call toll-free at 877-599-1597.
Customer service:
If you have any questions regarding charges, your bill or payments, please contact the patient accounting office by email at BillingInquiries@KennedyKrieger.org or by phone, Monday through Friday, from 9 a.m. to 4 p.m., at 443-923-1870, or call toll-free at 877-599-1597.
You may obtain information about, or apply for, Maryland Medical Assistance by visiting the Maryland Department of Human Resources online at dhr.state.md.us or by calling your local Department of Social Services at 800-332-6347. (TTY users, please call 800-925-4434.)